Terms & Conditions

The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent or immediately terminate the occupancy.

1.Crescent Head Real Estate will not be responsible for or make refunds to people who are not satisfied with the accommodation they have booked.  (Note:  this means whether or not said premises have been inspected). Crescent Head Real Estate reserves the right to refuse any booking request it deems not to be in the best interest of the owner or the property. Crescent Head Real Estate offers privately owned homes in residential areas for the purposes of family holidays or a relaxing get away. They are not for use as “party venues”. Offensive, loud or anti-social behaviour will result in immediate cancelation of your stay with no refund.

2. The premises are available after 2pm on the day of arrival and are to be VACATED BY 9am ON THE DATE OF DEPARTURE - NO EXCEPTIONS. The premises are to be left in a) clean and tidy condition as - including all garbage wrapped and placed in outside bins, food and related utensils washed and placed away. Fish must not be cleaned on the premises. Failure to do this will result in you being charged an additional cleaning fee.

A booking service fee of $20.00 per booking for every booking

All Booking Fees, Cleaning Fees and Credit Card Fees are non refundable.

If paying by Our Online Credit/Debit Card Facility a surcharge of 2% will be charged. 

Credit Card/Debit Card Transactions at our office over the phone or via email will incurr a surcharge of 1.5%

A deposits of 40% of the total tariff is required to confirm your booking. DUE AT THE TIME OF BOOKING that is the day your booking is taken

The balance is due one month before arrival, and you will be sent an email reminder. If you have not supplied us with an email address you will not receive a reminder - so make a note on your calendar.

3. All bookings – require CREDIT CARD particulars in case of accidentals, damage and excessive cleaning. Alternatively, a CASH BOND of $2000.00 is payable on arrival.  Which is returned to you by cheque after the property has been cleaned and checked. Cleaning in excess of $99.00 is charge to the tenant.

4.  ITEMS LEFT BEHIND - any items left behind a $25.00 handling fee plus postage and packaging costs will be charged.  We only hold onto items left behind for 1 month in our ofice.

5. CANCELLATIONS - In the event of a cancelled booking by you, the deposit is not refundable unless the premises are rebooked for the entire period and paid IN FULL. If the property is cancelled after full payment is made rent will be forfeited unless the property is fully rebooked, then only $55 cancellation fee will apply. If a property is fully rebooked only a $55 cancellation fee will apply. (Please note:  All monies paid are considered deposit monies)

5a Covid 19 Policy

Updated 1 Feburary 2022

a) If you make a booking and the covid travel restrictions change after the confirmation is sent and the change effects your access to the property, the standard terms and conditions still apply, you are booking with the knowledge of COVID and that it can effect travel at any time.  The guest acknowledges it will be the property owner’s choice if they agree to an alteration of the Terms and Conditions.

b)  By proceeding with a booking the guest acknowledges that they have enquired about and are satisfied with the COVID-19 cancellation policy.

c) By making a booking after the commencement of COVID-19 the guest accepts the risk of booking cancellations or adjustments of any nature due to government restrictions on travel.  Due to the everchanging nature of COVID the guest acknowledges they may lose some of their monies due to instant lockdowns and travel restrictions.

e) Guests who are not restricted by a lockdown or quarantine upon return order will not be granted any refund or date reschedule, should they choose to not arrive at their booking due to a non-enforceable recommendation or personal choice to not travel.

f) All refund or transfer decisions are at the sole discretion of each property owner.

g) should you be issued a date reschedule of your cancelled booking you must   -1. Use within the 12 months and - 2. Only one date reschedule will be granted before your booking will be treated under the cancellation policy.

h) Proof of COVID-19 testing/quarantine order and proof of address of all guests may be required in the event of a request for refund or date reschedule due to COVID cancellation.

6. Owners has first right of occupancy - The booking is made in good faith by us, but may be subject to change as may be notified by the owner prior to commencement of the booking.  We regret that we cannot accept responsibility for actions taken by the owner of the premises outside our control. (However every reasonable endeavour will be made to offer alternative accommodation should this occur).

7.Property transfers – If a transfer from one property to another, owned by a different landlord, then the transfer will be treated as a cancellation.

8.The premises are let for holiday purpose only for the period stated on the receipt or confirmation letter.

9.Property descriptions are made in good faith. No responsibility can be accepted for errors, omissions or mis-descriptions.

10.Keys are to be picked up from our office. Should you be arriving after business hours, please contact our office so that arrangements can be made (however NO KEYS will be left unattended in mail or electrical boxes). Upon departure, all keys are to be returned to our office. (After hours, please slide keys under our office door).

11.School Holiday bookings are from Saturday to Saturday only or at the discretion of the agent or owner.

12.Current occupants during school holidays reserve the right to rebook the same period for the following year. All such bookings are to be made prior to departure.

13.Letting of properties for a minimum of two or three nights must be paid in full at the time booking and will incur a cleaning fee of $50.

14.The number of occupants, INCLUDING CHILDREN must not exceed the number stated for the property. OVERCROWDING of the premises WILL NOT BE ALLOWED BY THE HEALTH AUTHORITIES, OWNERS OR AGENTS.

15.All bed and bathroom linen must be provided unless otherwise stated.

16. Do not move furniture and ensure that only balcony furniture (where supplied) is used outside.

17. Pets are definitely not permitted on any premises unless otherwise stated.  Please leave your pets at home, failure to do so will result in immediate termination of your booking.

18.We, or our nominee, reserve the right to enter the premises without notice and without prior consent at the absolute discretion of the agent.

19. Tenants are responsible for safekeeping of accommodation keys.    Duplicates are not always available.  Tenant’s already in occupancy or checking in requiring a key from the Agent or his representative after hours, will be charged a service fee $50.00. Tenants are liable for damage caused when doors/windows have to forced open as a result of keys being lost, as well as replacement costs for new locks and keys.

20. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the agent and paid for immediately.

21.No responsibility is taken for tenants personal property left on premises.

22.In the case of unit or apartments, car parking is limited to one car only. Extra vehicles, boats and trailers must be parked outside the ground.

23.STRATA BY LAWS – All tenants of strata units must comply with the By-laws as per the Strata Titles Act. Where applicable the guest shall comply with the Body Cooperate rules and regulations and shall not create or permit any noise or nuisance, which is likely to interfere with the peaceful enjoyment of any other person occupying adjoining premises.

24. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers.

25.Agents reserve the right to cancel any bookings. No refund shall be given if cancellations are due to damage or behavioural problems.

26. We are not responsible for any unforseen breakdowns of appliances, etc. No discounts will be negotiated.

27.No playstations, x-boxes, nintendos, etc. To be used with television sets in any properties, as use of these items can cause disruption to TV tuning. Any breaches may result in additional cost for retuning television stations.

28. In the event of the property being offered for sale, the tenant agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment.

29.Tariffs on all properties are subject to change without prior notice.

30.In the event of any renovation/building work being carried out near the holiday premises, such is beyond our control and we cannot accept any responsibility for any disturbance, noise or inconvenience guest may suffer as a result. No discount will be negotiated for any of the above.

31.Properties are furnished to individual property owner’s taste and style and the agent takes no responsibility for any unmet expectations of guests, or any changes made by the owner to the decor, furnishings and equipment.

32.We reserve the right to charge a bond on all bookings.

33.Failure to comply with the above conditions will result in immediate Termination of your tenancy.

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